Technical Writer

What We’re Looking For

Edge & Node (E&N) is looking for a Technical Writer to help drive technical documentation around various areas within The Graph ecosystem. E&N is the team behind The Graph, a decentralized protocol for querying open datasets, which already has thousands of users and multiple billions of dollars in tokens participating in the protocol.
Our hosted service currently powers the most prominent decentralized applications in the Ethereum ecosystem, serving tens of billions of queries per month and growing exponentially day by day. We have an energized and vibrant community of end users that are passionate about what we’re building and need good documentation and content to support our growth!

Responsibilities

• Work with our developers, product managers, and solutions engineers to deliver accurate and informative technical documentation across user manuals, guides, blogs, product demos, and developer communication
• Work closely with support teams to help write & answer questions on Discord that explain issues and bugs and ensure applications have seamless experiences with The Graph
• Support business teams with writing requests involving new integrations and/or partnerships, make edits to drafts as needed
• Participate in engineering, product, & marketing huddles to provide input on top issues and trends
• Collaborate with the business development and community teams to support subgraph developers, users, and network participants
• Manage all aspects of the documentation process—from planning to maintenance
• Ability to read code, run the protocol software, etc. to generate comprehensive docs

Desired skills

• Excellent communication skills in English language
• Excellent technical written skills and an attention to detail
• Experience with Github and other developer tooling
• Typescript/Javascript desired
• GraphQL
• Knowledge about The Graph, blockchain, and web3
• 3+ years of experience as a software engineer desired
• 1+ year experience with technical writing, please provide writing samples or a portfolio demonstrating your skills
• Ability to transform complex lingo into user-friendly verbiage
• Ability to leverage visual diagrams to explain technical architecture + flows

About The Team

Edge & Node is a globally distributed team. We work hard, but our remote-first team affords a high degree of autonomy and flexibility. Our few scheduled meetings tend to be in the morning, pacific standard time (PST). Most of our team, even at the individual contributor level, has started companies or led large teams and it shows in the way that people manage their own productivity. We’re mission-oriented, and hold one another accountable with results rather than vanity metrics like time spent at your desk. If you need to book a vacation, or make a doctor’s appointment, go for an afternoon run, or even just get some fresh air, we trust you to use your time effectively.

Despite being remote-first, our team is fairly tight-knit and often feels like a family. You can expect quarterly offsites (once Covid permits) in different parts of the world, where we strategize as a team, brainstorm around a whiteboard, go on team outings, have spirited and varied conversations over wine, coffee, or kombucha, and get to know each other on a personal level. We value diversity and bringing your whole self to work, including your weird hobbies, unique life experiences, cultural traditions, obscure music tastes, and whatever else makes you *you*. In addition to offsites, you’ll have the option to travel to conferences and meetups around the world, where you’ll get to know individual teammates on a more personal level and also build relationships with our users and community.

The Business team has horsepower to support a growing global ecosystem. We develop and execute on business strategy, create communications, manage partnerships and support network participants.

You will be working closely with our Business, Community and Engineering teams to execute end-to-end support. We work remotely with current team members located in the US, Germany, Argentina and Asia; and meet in person several times a year (unless there’s a pandemic).

We pay competitive salaries to all team members, based on level of contribution and country of residence, and offer generous health benefits to U.S. based employees.

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